Frequently Asked Questions

So you have a few questions about this site. We thought so; we have compiled this very handy Frequently Asked Questions section. If you still have questions, please contact us.

Site Features Back to top


What is compare?

You can use the this function to compare the details of up to 3 different vehicle listings.

I can't find the vehicle I'm looking for. What should I do?

If you have tried to search for the vehicle and found nothing. Try searching again, but be less specific (ie. search for "Vauxhall", instead of "Vauxhall Astra SXI 1.6"

Site Issues Back to top


I found a glitch in your system, what do I do now?

If we missed this glitch, please use the form and put "A Glitch in your system" in the subject line and tell us more about it. Please also try and reproduce the glitch, take a screenshot and keep it in your documents, we'll probably ask for it, if we can not recreate the issue on our side. We appreciate your feedback and will work through it timeously.

Selling Your Car to Us Back to top


How do I sell my car to you?

If you are looking to sell your car to us, either to raise some money or as a Part Exchange, please call us to discuss your requirements 01305 854 824.

What should I bring when I sell my car to you?

When handing over your car as a Part Exchange towards your new car purchase, or as a sale to raise some cash, please remember to bring along ALL documentation for the vehicle, including the V5/LogBook, handbook pack with service information and any spare keys that you may have.

How do I get my RFL (car tax) refund?

Please complete and sign the Yellow V5C/3 section of the LogBook that the sales/buying team will hand you. You must send it to the DVLA, the address is on the back.

THIS IS VERY IMPORTANT TO ENSURE YOU RECEIVE YOUR RFL (CAR TAX) REFUND (if you are due any).

REMEMBER: It could take up to 4-6 weeks for the DVLA to send a refund, but if you are due a refund it will be backdated to the date that you sold the vehicle.

How will I know the DVLA have received my Yellow V5C/3 slip?

It could take anytime up to 4-6 weeks, but you should receive an acknowledgement from the DVLA confirming that you are no longer the registered keeper of the vehicle.

You should also receive a refund cheque for remainder of any paid RFL (car tax) if you are due any.

If for any reason you DO NOT receive either of these, it is YOUR RESPONSIBILITY to contact the DVLA to chase the acknowledgement and any due refund.

What guarantee is there?

All our Pre-Owned Vehicles have undergone a thorough Multi-Point Mechanical Inspection & are HPI checked for our customers peace of mind. Our Pre-Owned Vehicles are backed up with Service History and MoT where applicable. Most of our vehicles are also offered with 3 months WMS Warranty Policy which is redeemable at any VAT registered garage in the UK! Helping keep our customers on the road where ever they are.

Registering Back to top


How do I register on this site?

You do not need to register on this site to buy a car from us.

Scam or no scam? Back to top


What do I need to look out for?

There are several ways to spot a scam. Most of which we'll mention here. We obviously can not think of, or cover all of the scams that these fraudsters come up with lately, but please use common sense and be wary of any ads that look suspicious. Also keep in mind, that these fraudsters can also read this section, and devise clever workarounds and other mechanisms of tricking you out of your hard earned cash.

  • If the telephone number provided does not work or divert to voice mail, no matter what time you phone them.
  • If they can not provide a land line number or foreign Banking details.
  • If they have any excuses in terms of you viewing the car before you part with your money.
  • If possible, try and make time to meet the seller first.
  • Don't be lured into a deal after being told that there is a customer protection plan or guarantee behind this transaction. There isn't.
  • Meet the people in open friendly environments. Have friends or family go with you when meeting the seller, or viewing the vehicle.
  • Try not to meet the people in a shopping car park or industrial estate (unless they work there).
  • Don't take the money with you when viewing the vehicle or meeting the seller.
  • If the seller only corresponds through e-mail and has excuses when you try to call them. Saying either that they have an illness, got divorced recently or moved abroad.
  • If the seller asks you to deposit large amounts, or even the full price of the vehicle and then giving excuses as to why they haven't received the money yet and asks for more money to be deposited.
  • If vehicles are popular and sold way under market value, it most probably is a scam.
  • Poor grammar, spelling mistakes, no puntuation and fast replies (often automated) could indicate thet you're dealing with a fraudster.
  • Also keep an eye on the hours that they respond to your email.

What can I do if I think I'm involved in a scam.

Feel free to contact us, by email or phone. We'll do all we can to advise you. If in doubt you should contact the Citizens Advice Bureau. If you feel threatened or in fear for your life, call the police!

Our Partners Back to top


What kind of Warranty do you offer?

We offer Warranty Policies from a nationally recognised company:

  • WMS Warranty
  • Please ask for details if you would like to contact them.

    When you buy a car from us, you will be given all the documents you need about the warranty, contact details and policy document.